2025 Winter edition

frequently asked questions (FAQ)

2025 Winter edition

frequently asked questions (FAQ)

HELP PAGE TO AVOID PANIC!

HELP PAGE TO AVOID PANIC!

Do you have a question? Browse through our frequently asked questions, you’re sure to find an answer! Other problems?

2025 virtual edition

For a fifth year, the Festival offers a virtual program. Although two distinct programs are available, we recommend that you opt for THE GREAT ADVENTURE program, which gives you access to 14 films for a total of just over 4.5 hours of adventure (all films in the RED and BLUE programs). Once you have purchased your ticket, you will be able to watch the films at your own pace and on the device of your choice. Remember! You have 30 days to watch your films. These 30 days start right after the purchase confirmation of your ticket. BEFORE YOU BUY. Make sure your equipment is compatible with the viewing platform of our partner LEPOINTDEVENTE by going here

The films are viewed via a video on demand platform. Like last year, we are happy to do business with a Quebec company: LEPOINTDEVENTE.COM.

Each program is composed of several short and medium length films. If you choose the program THE GREAT ADVENTURE, you will have access to 14 films with a total duration of a little over 5h. If you choose one of the simple programs (RED or BLUE), you have access to 8 or 6 films with a total duration around 140 minutes.
You have 30 days to watch all the movies! You can stop the movie and resume it at any time you want. You can also watch each movie up to two times (for your personal use).

IMPORTANT. The 30 days viewing period starts immediately after the purchase of your ticket. After that, the films will no longer be available.

BEFORE YOU BUY. Make sure your equipment is compatible with the viewing platform of our partner LEPOINTDEVENTE by going HERE

You have 30 days to watch all the movies! That viewing period starts right after the purchase of your ticket. You can stop the movie and resume it at any time you want. You can also watch each movie up to two times (for your personal use).
No. The platform used is efficient and has been proven to work for many major events.
BEFORE YOU BUY. Make sure your equipment is compatible with the viewing platform of our partner LEPOINTDEVENTE by going here
Yes, the virtual box office will be open until April 30, 2025.
Go to the Box Office Page and follow the instructions on that page. IMPORTANT. The process of connecting to virtual events may differ from one type of device to another. The following link lists compatible devices and the appropriate method to connect (computer, laptop, HDMI cable to your computer, other devices). Please check the compatibility of your equipment on the LEPOINTDEVENTE.COM viewing platform by clicking here

For programs marked English on the box office, films are shown in their original language and English subtitles are added only if the narration is in a language other than English.

” It’s a personal decision, says Stéphane Corbeil, the tour’s instigator. Am I alone in listening to the films or will there be more than one person in front of the screen?” An advantageous pricing is offered for people who want to be in solidarity with the Quebec tour by opting for the Household option, which takes into account that several people will enjoy the films together in the same house. Please note that this ticket is not intended to be used in a classroom, in a business or in any other public place. Thank you to everyone for staying tuned to this annual event!

 

To offer a ticket as a gift, you have 2 options:
You want to buy it now but send it later? Simply purchase the ticket by providing your name and email address. The purchase confirmation will be sent to your address. When you’re ready to send it to the lucky person, just forward the email with a personalized note from you.
Want to buy the ticket and give it away immediately? Then enter the name and email address of the person you are giving the gift to. They will receive the confirmation email directly in their email box.

IMPORTANT. The process of connecting to virtual events may differ from one type of device to another. The following link lists compatible devices and the appropriate method to connect (computer, laptop, HDMI cable to your computer, other devices). Please check the compatibility of your equipment on the LEPOINTDEVENTE.COM viewing platform by clicking here
A purchase confirmation is sent to the email address used for the transaction. WARNING: If you create your account with Facebook or by using an automatic registration tool, it is possible that your email address is inactive or unrecoverable. Make sure you enter an email address that you use regularly. If it is not in your regular email inbox, check your “junk mail” (SPAM).  

Yes, you can stop the movie as many times as you like during viewing and then resume it at your convenience, the same day or at another time. You can also watch each movie up to two times (for your personal use).

No. It is not possible to watch a program on several screens simultaneously. Just as a viewing link cannot be shared with others.

On which device should I listen to the movies? How do I use my Chromecast, XBOX, Apple TV and more? Check out this page

In case of lag (lag time, repetitive stops during viewing) consult this page to find the answer.

Note regarding AirPlay and casting. Depending on your device version and operating system, some people have experienced problems. If the recommendations on the above recommended help page don’t give you the answer, try this one.

If at the time of the transaction, a message related to your VPN (Virtual private network) appears, it is necessary to communicate with the technical support team of the LEPOINTDEVENTE platform via info@lepointdevente.com. The VPN or the fact that your network provider is based outside the geo-restricted area may explain the problem. The technical team will be able to verify your location and, if necessary, whitelist your IP address manually. Please note that we hold the broadcast rights for the Canadian territory only.
Write to: info@lepointdevente.com (best option)
Call: 1-855-550-7469 according to the business hours detailed here.
Outside of these hours, you will need to leave a message and a team member will call you back.

the program

The program will be available in November. You can subscribe to our newsletter to be the first to know or follow us on Facebook. The list of films will be unveiled here.

The Quebec Tour team travels to the Banff Centre Mountain Film Festival, which takes place every year at the end of October and beginning of November in the heart of Banff National Park in Alberta, to see the hundred or so films in the official selection. Then, with the collaboration of the Banff Centre Mountain Film Festival team, we select the short and medium-length films that will be presented in Quebec. The quality of the images, the variety of themes and locations, the originality of the subject matter and treatment are essential elements to consider. The same goes for sexual and gender diversity.
Ensuring genre diversity is one of the goals of our team when building the program. The Banff Centre Mountain Film Festival is always on the lookout for films that reflect the diversity of our society. In the end, it is the overall quality of the film (images, script, originality of the theme and the protagonists’ words, treatment, rhythm, etc.) that determines whether or not it is selected.
We do not own the rights to the films you see on the Tour, so we cannot sell copies for home viewing or create DVD compilations. Our rights are limited to the screening of the current year’s films. Each director is free to distribute his film as he wishes. Do you have a question about a particular film? Please contact us.
The introductory video at the beginning of each evening features footage from the Banff Festival films, as well as footage to recognize the contributions of the national sponsors. Their support is essential to the development of the festival and its world tour. These same partners are the ones who present the door prizes that are drawn on stage after the break during each performance. The organizers of the Quebec tour do not receive any financial remuneration from these sponsors.

general questions

To submit a film, you must register directly with the Banff Centre Mountain Film Festival team. Anyone, professional or amateur, is encouraged to submit a film. The important thing is to have an inspiring story, treated with originality, supported by quality images. The length of a film does not guarantee its quality! Sometimes it is better to have a well-crafted 5-minute film than a 45-minute film where the story is unnecessarily long and the pace does not capture the attention. The registration period usually runs from May to August.
We look forward to discussing a partnership with you! Contact us.
The Festival stops in 21 cities in Quebec and covers a vast territory from January to March. We are always open to the possibility of stopping in other cities or regions. You think you are an outdoor destination and that an audience would be interested in the event? Let’s talk!

Yes, we will need volunteers! If you are interested, please send an email indicating the performance you would be available for to : infos@banffquebec.ca Thank you in advance for your involvement! 

the theatrical tour

Performances are 3 hours long, including intermission and raffle. We open the doors to the theatre approximately 1 hour before the performance begins. Most venues are general admission, so we recommend arriving early to ensure good seats and to ensure a fluidity with the control of the sanitary passes. The evening begins with the official World Tour introduction video. Then, each film is introduced on stage with a short animation. After intermission, there will be a draw for door prizes donated by the Festival’s partners.
No. All restrictions have been lifted on the recommendation of the Public Health authorities.
The Festival team does not keep a waiting list so there is no need to contact us about this. We advise you to look for another date or a city near you!On the night of the performance, a ticket office will be open. It is possible that tickets may become available. The policy is that tickets not claimed by 7:00 pm (start of the performance) will be released for sale on the spot if people are waiting. However, we cannot guarantee that any will be available.
Tickets are available on the evening of the performance. Please note, however, that we recommend purchasing tickets in advance to avoid waiting in line at the box office and missing the start of the performance. More importantly, some evenings sell out days before the performance. In the end, it’s best to have your tickets in your pocket as soon as possible.
For cities whose ticketing is handled by Le Point de Vente, the POS purchasing policy is available HERE. 

Refund conditions are indicated at the bottom of the page where you buy your tickets.

For other venues, the policy of each venue applies. If you have any questions about your tickets (e.g., you can’t find them), please contact customer service at the Point of Sale (info@lepointdevente.com) or the box office of the venue concerned.

VIRTUAL EDITION 2023

The best way to experience the excitement of the Banff Mountain Film Festival is to be in a room together. For two years, the pandemic forced us to put this annual pilgrimage on hold and switch to virtual mode. This option was appreciated, but survey results show that 90% of our audience prefers to attend the festival indoors rather than in their living rooms. The 2023 Tour will begin in theatres on January 18 and will travel to some 20 cities in Quebec until March 4. After this date, a program of films will be offered in virtual mode. At this time, it is impossible to confirm whether the virtual program will be identical or distinct from the one presented in theaters. More details to come in the winter of 2023.

Virtual edition

2025 Tour kicks off in cinemas on January 13, and travels to some twenty Quebec cities until March 2. After this date, a program of films will be offered in virtual mode. For copyright reasons, it is currently impossible to confirm whether the virtual program will be identical or distinct from the theatrical one. Further details to follow in the coming weeks. Stay tuned via our social networks or our newsletter.

the program

How does the virtual version of the Festival work?
For this year, the Festival goes into virtual mode. No indoor presentation is planned. There will still be some advantages to not being able to meet up as we have done for several years! Once you have purchased your ticket, you will be able to watch the films at your own pace and on the device of your choice. The bigger your screen, the better the experience! New! Four programs composed of distinct films are available. Possibility to buy the "Total" pass which gives access to all the films of the Blue, Red and Radical Reels programs (option available from February 10, 2021).

BEFORE BUYING. Please check the compatibility of your equipment with the eventive viewing platform by going to this page.
How does the screening work?
The films will be viewed via a video on demand platform. Each of the four programs is composed of several short and medium-length films. Depending on what you have chosen, you will have access to 120 to 141 minutes per program. If you have chosen the Double Program, which gives you access to the Blue and Red programs, you will have access to 17 films for a total of a little over four hours. The Total Program gives you access to all the films in the Blue, Red and Radical Reels programs for a total of 25 films! You will have 12 days to watch all the movies from the beginning of the viewing time. You can stop the movie, resume it, or re-watch it during the period you are assigned. BEFORE BUYING. Be sure to check the compatibility of your equipment with the eventive viewing platform by visiting th page (available in 4 languages).
Is there a limited number of tickets available?
No. The platform used is powerful and has been proven in use by several major film festivals around the world.

AVANT D’ACHETER. Be sure to check the compatibility of your equipment with the eventive viewing platform by visiting th page (available in 4 languages).
Is there a deadline for purchasing a ticket?
Back by popular demand, the ticket office will reopen on February 10, 2021! (Phase 1 of the ticketing process ended on January 31, 2021).
How do I purchase a ticket?
Go to the Box Office page of this site and follow the instructions on that page. If you choose to watch the movies on your TV, please note that eventive supports the following options:
    • Connect your computer with an HDMI cable (definitely the easiest solution!)
    • Download the Eventive TV application on Apple TV (generation 4 or higher) or Roku devices
    • Use AirPlay if you have a Mac or iOSO device
    • Use Chromecast to "launch" from the Chrome launched from a computer or Android device
Please note that eventive does not support Smart TV browsers, Firestick or game consoles at this time. The eventive platform is constantly improving compatibility. A complete list of compatible devices and instructions for each option can be found on the support site here.
What is the difference between Solo and Household tickets
Which option should I choose? "It's a personal decision," says Stéphane Corbeil, the tour's instigator. Am I alone in listening to the films or will there be more than one person in front of the screen?" An advantageous pricing is offered for people who want to be in solidarity with the Quebec tour by opting for the Household option which takes into account that several people will enjoy the films together. A big thank you to all of you for being faithful to this annual event! Translated with www.DeepL.com/Translator (free version)
How to give a ticket as a gift?
To offer a ticket as a gift, you have 2 options
  • Want to buy it now but send it later? Simply purchase the ticket by entering your email address. The purchase confirmation will be sent to your address. When you are ready to send it to the lucky person, you must log in to your Eventive account created at the time of purchase and click on the little wheel in front of the purchased ticket. The option to transfer the ticket will then be available. Simply enter the email address of the person in question.
  • Want to buy the ticket and give it away right away? Once you have clicked on the program you want to give away (Blue, Red, Radical Reel or Double Program), you then need to click on the (very) small line with a heart in front of it, labeled "Give as a gift". Then simply answer the questions that appear on the screen.
BEFORE BUYING. Be sure to check the compatibility of your equipment with the eventive viewing platform by visiting th page (available in 4 languages).
I did not receive an email confirmation
A purchase confirmation is sent to the email address used for the transaction. WARNING! If you create your account with Facebook or using an auto-fill registration tool, your email address may be inactive or unrecoverable. Be sure to enter an email address that you use regularly. If it is not in your regular email inbox, check your "junk" (SPAM). It is important to make sure you have completed the purchase process. Still nothing on the horizon? Send us an email and our team will investigate as quickly as possible and resolve the situation.
Can I go back and restart a movie?
Yes. You have full access to the entire program during your 12-day viewing window.

Can I watch a program on different screens at the same time? Non, il n’est pas possible de visionner un programme sur plusieurs écrans en simultanée.

BEFORE BUYING. Be sure to check the compatibility of your equipment with the eventive viewing platform by visiting th page (available in 4 languages).
VPN technical problem
If at the time of the transaction, a message related to your VPN (Virtual private network) appears, then you should contact the technical support team of the eventive platform (the platform on which you made the transaction and on which the viewing of the movies takes place). The VPN or the fact that your network provider is based outside the geo-restricted area may be the reason for the problem. Eventive's technical team will be able to verify your location and, if necessary, whitelist your IP address manually. Please note that we hold the broadcast rights for the Canadian territory only.