for theatrical ticket OWNERS

For those of you who have purchased a ticket for one of the originally scheduled performances, you will find below the status of the situation for each venue. Depending on the venue you have a ticket for, you have been offered a transfer to virtual, a postponement to 2023 or a refund.

As of February 28, 2022, all venues have completed this process with you by phone, email or text. In some cases, a credit has already been applied to your credit card (see your Online Statement).

Below is a list of all the cities originally scheduled for the tour and their status as of February 28, 2022.

To purchase a ticket for the virtual edition: banffquebec.ca

STATUS BY CITY

– Montreal : Refunds completed. For web purchases, a refund had been made directly to the card used (this will appear on your statement between January 10th and 14th). For phone purchases, all customers had been contacted by the venue.
– Laval : refunds completed
– Lévis : exchange for virtual format, deferral to 2023 or refund via Lepointdevente.com. Refund deadline: January 20, 2022. After this date, your ticket will be automatically postponed to 2023
– Longueuil: refunds completed
– Drummondville: refunds completed 
– Trois-Rivières: postponement to 2023 or refund; in progress
– Salaberry-de-Valleyfield: refunds begin the week of January 10th
– Montreal English: exchange for virtual format, deferral to 2023 or refund via Lepointdevente.com. Refund deadline: January 20, 2022. After this date, your ticket will be automatically postponed to 2023
– Quebec City: postponement to 2023 or refund; in progress
– Sherbrooke: postponement to 2023 or refund; in progress
– Saint-Jean-sur-Richelieu: refunds completed
– Sainte-Hyacinthe: exchange for virtual format, deferral to 2023 or refund via Lepointdevente.com. Refund deadline: January 20, 2022. After this date, your ticket will be automatically postponed to 2023
– Gatineau: refunds in progress
– Rouyn-Noranda: refunds completed
– Saint-Jérôme: exchange for virtual format, deferral to 2023 or refund via Lepointdevente.com. Refund deadline: January 20, 2022. After this date, your ticket will be automatically postponed to 2023
– Jonquière: postponement for 2023 or refund, in progress
– Rimouski: refunds completed
– Baie-Saint-Paul: exchange for virtual format, deferral to 2023 or refund via Lepointdevente.com. Refund deadline: January 20, 2022. After this date, your ticket will be automatically postponed to 2023
– Victoriaville: refunds completed
– Saint-Eustache: refunds completed
– Joliette: refunds completed